Concierge – At Your Service

Featured Spotlight - Alexandra Yarborough

(Senior Concierge)

I met Alexandra many years ago at La Costa Resort in Carlsbad – now it is Omni La Costa. As I have been doing these interviews, I thought Alexandra would be a perfect fit for my series on workplace wholeness and workplace wellness.

As mentioned in some of my previous interviews, I want to shine a light on those who are positive, engaging, present, as well as “whole;” as they bring their unique perspectives to their work. In the times we are in, some in the hospitality industry can feel “pressured” and possibly “over worked,” but more so than not, most are super happy in their positions, and have excelled within the brands they work for. Not only that, they are appreciated and valued by their employers.

What is it about them as individuals? And what does it also say about the companies they work for that encourage and appreciate this kind of talent?

Our work is supposed to be a place where we can be ourselves, and whatever the “job” or “profession,” we can all be healers for one another by being truly present, and engaged
in how we interact with one another.

It is my hope that we can all learn and grow by engaging in meaningful conversations such as these that can benefit the whole.

My interview with Alexandra is below...


Me: How long have you been in the Hospitality/Spa arena?


Alexandra: I started with La Costa in June 2011, and now it is Omni, so I have been working at this location 7 years.

My take away:


I met Alexandra when the Resort was La Costa Resort, a KSL Resort, and even back then I knew she was someone special, and knew that she was going to thrive in the hospitality space. Hospitality is about people and service. Alexandra is defiantly a people person, who is not only heart centered and present in all that she does and says, but is also super organized and efficient. This blend makes for a spectacular fit for any team at a Resort.

#hospitality

#service

#being integrated at work

#workplace wholeness


Me: Did you have prior experience in concierge services before getting hired?

Alexandra: I had no prior experience. I went to a job fair here at La Costa and got a call back. I was interviewed, and then hired in a “seasonal” concierge position. Once the season was over, I was asked if I wanted to stay and they changed my position to full time concierge.

My take away:


Being a people person, does not involve any “prior experience” – it is the experience of demonstration. Those who genuinely love connecting with others have the ability to be present in another’s presence and are here to serve – there is no “training” for these skills. These are the best types of individuals for companies to hire, as these are the leaders and team players. One can lead and also be part of a winning team. Organizational details and specialized “tasks” can be taught. Thriving companies look for people like Alexandra.

#connection

#presence

#leaders

#team players

Me: I notice that the concierge interacts with every department. How have you been able to master this role?


Alexandra: I embrace the fact that I work as a team with other departments. My main point of contact is with the front office, bell stand, In room dining team, and IT.; but my role can be seen as a kind of liaison among all departments. I have been really good at connection and creating relationships and alliances with other key departments such as Sales, Marketing, Food and Beverage, and Accounting. I take the time to get to know the individuals in each department and love creating and building relationships.

My take away:


The value of relationships and connection is crucial – especially in the work environment. We spend so much of our time as well as our energy in our “jobs” or “positions” that if we are not connecting with others in our work environment, then this should be a call for concern. Those who take the time to work with those with whom they can connect with on both a personal and professional level, lead richer lives, and are generally more fulfilled and content in their work.

#workplace wholeness

#connection

#relationship building

Me: So do you have a favorite part of your job?


Alexandra: My favorite part is connecting with different departments to really shift the dynamics of work culture. When someone new comes on board, I make it a point to introduce myself, and maintain and build from there. I like to develop rapport with others.

My second favorite part of my job is service and creating an exceptional type of experience for each guest – whether it is in person or on the phone.

#work culture

#workplace wholeness

My take away:


As many industries are wanting their workers and employees to become more “robotic” and mechanic in their day to day responsibilities, it is great to know that there are those companies who value individual talents, gifts, and perspectives. The whole is about the sum of its parts... so those who embrace the uniqueness of its parts, make for a thriving work culture. It is awesome that Alexandra can bring her uniqueness, flair, and perspectives to her role, as she is definitely a key part of the overall team.

#workplace wholeness

#company culture

#uniqueness

Me: Since you interact with so many guests, do you ever have any “difficult” ones, and if so, how do you handle these guests?


Alexandra: Most of our guests are a joy and a delight! If there is a “difficult” guest, sometimes I will take a step away from my desk, and just breathe. I remind myself that people generally bring in who they are and where they are at in life. I also remind myself that they have chosen to be “delightful” or “difficult.” For the “difficult ones,” I see this as an opportunity to build my skill set, attitude, and character. I can not take their attitude personally. I can only do my best and maintain grace and poise serving them. I am really good at being gracious, diplomatic, and flexible.

My take away:


This can be a common theme of any job or position. While most people are wonderful to work with, there can be those that are “difficult.” Whether it is a one time interaction with a guest or client, or it is a pattern with someone we work with, it is best to remember to not take it “personal.” Alexandra’s way of handling tough situations is spot on, and we can all take this in.

Me: You do so much and have so many responsibilities, are you good at asking for help when you need to?


Alexandra: Yes, I do not have a problem with asking for help or advice. I ask for help when I really need it and I am also patient when others need it. I am really good at juggling things, in general, and am good at prioritizing and delegating. I realize that I can’t be the best in all areas.

My take away:

Many of us have so much on our plates and are pulled in so many directions, it is definitely a sign of strength to be able to ask for help or advice. We are all here to contribute our uniqueness and perspectives to all we do, so if others can add a perspective or lending hand, it is always wonderful as well as appreciated on multiple levels.

Me: Two part question: How are able to be so grounded and centered ? Do you have any daily “routines?”

Alexandra: One of the most important things in life is to let people know that I see them and acknowledge them. I let people know this in my actions. I am present with what I am doing, whether face to face or on the phone. I am able to give guests my full attention.

I am most recently starting “routines” around my high time and low time of energy. I am finding my algorithm. I start my day with prayer and time in God’s Word receiving instruction and strength from Him. For ten minutes or so, before work, I visualize what my day will look like, and I set my goals for the day (personal as well). I have a visual calendar as well as use Evernote, where I prioritize most important to least important for personal, work, and my music. I like to do a journal “mind spill.” This is when I write down all that is on my mind and release.

Also, I like to walk during my lunch breaks. The one thing in my routine that is non-negotiable is my Bible time in the morning. Being in the Word gives me peace of mind. Peace is the highest priority.

My take away:

The importance of daily rituals, and finding one’s own unique flow in maintaining one’s center point is imperative, especially in the times we are in!

#daily rituals

#free flow writing

#spiritual practice.

Me: We touched on your music briefly, so let’s chat a bit more about your music, as well as what some of your other passions and interests are.


Alexandra: I enjoy UFC fights as well as love to hang out with friends. I love to go for walks on the beach and I also love to explore brief excursion to learn more about my city. I enjoy time with family, and I love to do my music. I am a songwriter. I write all my own music and sing. My stage name is Lexy Luz (Luz means light in Spanish), and you can find my music on YouTube, iTunes, and Soundcloud.

My take away:

The ability to express oneself and touch others, whether writing, speaking, singing, or rapping – is a gift as well as an art. Alexandra is definitely creative, artistic, heart centered, and present in all she does. The consciousness she brings to her work, is the same consciousness she brings to everything else in her life!

#connection

#consciousness

#content same form different.

Me: What two words sum up 2018 so far for you?


Alexandra: “Keep your eyes on Jesus” – this sums up my faith. Keep eyes on God, whatever the circumstances. Through all of my experiences, my faith has deepened, and I am very aligned in my faith and trust in Christ Alone as my source. My faith in Him guides me and leads me to be all I can be to serve others.

#faith

#trust

My take away:

Alexandra is a true demonstration of walking her talk. Her actions, words, and deeds are aligned; and her core is one of beauty, grace, and divine radiance. The glow she has and the faith, joy, and trust she radiates is extremely spectacular!

I am so blessed and grateful for this interview. Being able to share and connect with someone like Alexandra is a treat, and it is wonderful to be able to connect on many levels. It is my hope that those reading this interview can take away something that may resonate with them and their own journey.

#authenticity

#divine alignment

#beauty

#grace

#deep gratitude

For more information on Alexandra and her music, visit:

https://www.youtube.com/watch?v=3mtZ7WRCTy0

Getting Real and Raw with Sonee Singh

Featured Spotlight - Sonee Singh (Founder, Petal Life)

This interview was a special treat for me, as Sonee has become a very treasured friend of mine. We met at an ISPA show a while back and our paths crossed again a couple years ago, and our friendship continues to blossom.

Shining a spotlight on those who are raw, real, and heart centered, while being present in their work, is something I feel is important, now more than ever. Those who demonstrate who they are in their actions, words, and deeds are not only refreshing to engage with, but are also extremely valued as they represent an example of true authenticity. It is nice to speak with those who hold the energy of centeredness, love, and presence, in their chosen fields.

Our work is supposed to be a place where we can be ourselves, and be appreciated for our unique perspectives and talents we offer. Whatever the “job” or “profession,” we can all be healers for one another by being truly present and centered in love and acceptance. It is my hope that we can all learn and grow by engaging in meaningful conversations such as these that can benefit the whole.

My interview with Sonee is below...

Me: How long have you been in the Hospitality/Spa arena?

Sonee: 15/16 years.

My take away:

I have noticed that many who work in the Hospitality/Spa arena, generally stay within the industry. Though their “roles” may change, the love and loyalty to the industry remains. Some may even leave for a bit, but most usually return even more refreshed and reinvigorated, and ultimately bring an even deeper and more integrated approach to what they do.

#hospitality

#spa

#loyalty

#being integrated at work

Me: What was your first job in hospitality?

Sonee: I began in room reservations at the Pierre hotel (a hotel managed by Four Seasons). I liked the environment, liked the hotel, and liked working with the people there. It was always good connecting with people, even if on the phone. From there, I went to Four Seasons DC, and then MOHG (Mandarin Oriental Hotel Group, working in Hong Kong as well as San Francisco). I then went on to work for Red Door.

My take away:

Sonee’s love of people and innate gift of connecting with others, are at the core of all of her “positions.” I speak with so many individuals who work at Resorts and Spas, many of which are answering the phones. I can always tell within the first two minutes of a call, if someone likes their job, and if they are connecting on the phone with me. Many answer the phone and are super quick to pass the call off to someone else, or are not able to answer a question and do not take the time to ask someone... so for me, someone who excels in reservations, and understands connection and service, is a talent that really should be valued by any organization, as it really can not be “taught.” There are other things one can be “trained” in, but not the ability to connect with another. Not surprising to me that Sonee went on to excel at other positions with other amazing brands, and continues to excel in all she does.

#actions speak louder than words

#connection

#presence

Me: So let’s talk about your background/training/education. I know you went to Cornell, which is such an amazing school. You got your degree in Hospitality Management?

Sonee: I actually have an MMH – which is a Masters of Management in Hospitality. I wanted more education, knowing I wanted to move forward in hospitality.

My take away:

Sonee has an undergraduate degree from Cornell, and also attended graduate school at Cornell. While in graduate school, one of the professors who was teaching a wellness and spa class looked to Sonee to do some research. Since she had enrolled in the pre-med program at Cornell, her academic background laid a wonderful foundation for this perfect fit!

#wellness

#spa

#education

Me: Let’s chat a bit about what you are doing now – your amazing Petal Life. When did you start Petal Life?

Sonee: The business was started in 2016. Interestingly, Petal Life began as part of my thesis project for my CAM degree. I wanted to share information on health and wellness. I wanted it to be about lifestyle, supplements, aromatherapy – resources for one’s own healing journey. The blog began in 2015. I sent out weekly newsletters sharing information on a range of topics to assist people to get more knowledge to improve their own individual health.

My take away:

Petal Life is the perfect platform for Sonee to display her talents and gifts, as well as weave all of her knowledge and education to make for an amazing company. Aside from her education at Cornell, she also holds a Masters of Science from the American College of Heath Care Sciences, and is a Registered Aromatherapist. Her approach to wellness and wholeness is based on the fact that we are all individuals, and wellness and wholeness is not a “one size fits all.” While there may be some common themes to the wellness categories, the individualized approach has always been one that has been of interest to me. We are all unique individuals, with unique blueprints. Being able to interact and work with someone like Sonee is refreshing, as it is her ability to understand the uniqueness of others, while holding sacred space for this uniqueness, which makes her an amazing healer in the wellness space.

#wellness

#uniqueness

#healing

#divine blueprint

Me: What is your favorite thing about Petal Life?

Sonee: I enjoy seeing people resonate and respond positively with my products or something I've written.

My take away:

This is one of the common themes of any great company. Truly loving what one does, as well as sharing unique gifts and talents on the platform of business, is the foundation of any great company. Resonating with others, and giving back is usually a natural by-product and progression of this business “structure.”

Me: Do you have any daily rituals?

Sonee: First thing in the morning, I have my “tea ritual.” I make my tea “Indian tea style.” It is a 15 to 20 minute process, and it is like a spicy/chai tea. I like to start the day off with something nourishing for me, and I am present and do this in silence. While I am making my tea, I set my intention for the day. I also take this time to write two pages free flow writing, and read while drinking my tea. I do this seven days a week. If I am traveling, I may not do it in the morning, but I do not skip the free flow writing, reading, or meditation.

My take away:

The importance of positive daily rituals seems to be highly significant, especially in the times we are in. Connecting with one's core and setting intentions for the day is imperative if we are to stay consistent and authentic to who we are and why we are here. There are so many distractions and so much “busy-ness” during the day, that for one to be able to truly be present and connect with one's self, as well as others, daily rituals seem to work and are effective. Also, having a daily “spiritual practice” is significant. It does not really matter the “form” it takes – what matters is that we each create ones that work for ourselves and ones that we can be consistent with.

#daily rituals

#free flow writing

#spiritual practice.

Me: What are some of your other passions and interests?

Sonee: I love writing, as well as baking. Possibly in another life I was a pastry chef.

My take away:

The ability to express oneself and touch others, whether writing or speaking, is a gift as well as an art. Sonee is definitely creative, heart centered, and present in all she does. If ever she decided to be a pastry chef in this life, I am sure she would bring her same consciousness to that “profession” as she does to everything!

#connection

#consciousness

Me: This brings me to asking you about your ability to stay present. We chat about this a lot. Aside from your daily rituals, any other insights as to how you are able to stay so present and connect?

Sonee: I think that with the “scarcity” of time, with always so much to “do” – it is important to just “be.” It is not a waste of time to just be in the moment and present, especially with another. The current climate in our society is that there are so many “demands” on our time, not too many stop to focus on self and each other. It is important to take time to connect internally and externally.

My take away:

The ability to connect with self and the ability to connect with another go together. Those who are most connected to their true divine self, are better able to connect with another. It is my belief that we are all here to connect deeply with self and others, though there are many levels of “connecting.” Sonee is one of those who can connect on very deep levels, and I appreciate and am honored to know her. Our friendship has certainly grown in both its expansiveness and its depth. Very refreshing to have a friendship like this as well as be able to share within our work. Definitely workplace wellness and wholeness at its finest!

#connection

#workplace wholeness

#workplace wellness

Me: What are the two words that sum up 2018 so far for you?

Sonee: Insightful and Purposeful. In connecting with myself, it has given me deeper insight and purpose. I have deeper clarity as to who I am as a person and where I want to go.

My take away:

Taking this time and interviewing someone who I am blessed to call my friend was very special for me. Even with those we already are connected with, it is always great to connect on a deeper level. As much as I already knew about Sonee, I learned a few more things about her during this time; and it is my hope that those reading this interview can take away something that may resonate with them and their own journey.

#authenticity

#divine alignment

#insight

#purpose

I loved this interview and time spent chatting with Sonee. I am so grateful she took the time to chat with me. Sharing time and deep connection with another is so valued and appreciated, especially within one's work.

#deepgratitude.

For more information on Sonee & Petal Life, visit:

https://www.petallife.com